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Account Information

How do I update my password, email, shipping address, and billing information?

You can update all of your account details by visiting the Account Information section in My Account anytime.

I forgot my password to log in. How can I request a new one?

Go to the Password Recovery page. Follow the onscreen instructions in order to reset your password and we will send you an email with a link to reset your password.

If you do not receive an email from Fickle International within a few minutes, please follow the steps below:

Check your email account’s spam or junk folder to see if our email was filtered there.

Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.)

Please also add  customercare@fickleinternation.com to your contacts list to ensure the delivery of our emails to your inbox.

If you’ve checked all the above and still do not receive your email, please contact us.

How do I unsubscribe from emails?

If you would like to reduce the number of emails you receive from us or unsubscribe, you can modify your email frequency by visiting the Email Preferences section in My Account. You will also find an unsubscribe link at the bottom of our sale emails.

And don't worry—even if you choose to unsubscribe, you can still log in to your Fickle International account to browse and shop anytime.

Please keep in mind unsubscribe requests take one week to take effect. You might continue to get our emails while our system processes your request. Thank you for your patience and understanding.

How can I change my email preferences?

You can update your email preferences by visiting the Email Preferences section in My Account. To update, simply select the emails that match your interests and click Save Changes.

Why am I still receiving emails after I unsubscribed?

Please keep in mind unsubscribe requests take one week to take effect. You might continue to get our emails while our system processes your request. Thank you for your patience and understanding.

If you continue to see sales emails from us after one week, please contact us.

How can I update my shipping address?

Please visit the Address Book section in My Account and follow the instructions below for adding a new shipping address, updating a stored shipping address, or deleting a shipping address from your account.

Add a new address

In the Address Book section of My Account, enter your new address details, and click the SAVE button. Once saved, you will see your new address listed under Addresses On File.

Edit an address

Under Addresses On File, click the Edit link on the address you wish to change. Make your changes directly in the fields and click on the SAVE button to save your changes.

Delete an address

Under Addresses On File, click the Delete link on the address you wish to remove. The remove link is only available if you have more than 1 saved address.

How safe is my personal information when I become a member?

Our customer's safety and privacy are our utmost priority at Fickle International. Your data will never be sold to third-party marketers. Please visit our Privacy Policy for details.